Learning How to Change Organizational Routines
نویسنده
چکیده
In this paper, we contribute to the literature on organizational learning by developing a typology of organizational routines and proposing that effective managerial strategies for changing organizational routines vary depending upon the type of routine and the type of change required. We report here on our ongoing studies of one health care organization where management is developing strategies designed to change routines at the front line. We observe that different types of routines exist within the organization, and suggest that strategies for changing routines will be most effective if both the type of routine and the type of changes desired are given explicit attention.
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